Refund Policy
Refund & Return Policy
Satisfaction Guarantee
To be eligible for a return, your item must be unused and in the same condition that you received it within 14 days of receipt of the item.
It must also be in the original packaging/condition (including any tags). Please do not send your purchase back to the manufacturer.
Non-returnable items include:
- Items purchase on sale
- Gift cards
Submit a return request
To complete your return, please head to the chat function in the lower right hand corner and complete your returns request.
- Type "Request Return".
- Please provide your Full Name, email address used to place the order, order number and item with the reason for the return.
- A team member will assist you with your return once the order has been validated.
- You will receive a confirmation email with your return request number.
- You will receive additional instructions for making your return.
If your return request is approved and requires shipping, you receive an email with shipping instructions. You will be responsible for sending the item and paying for the returns shipping. After the product is returned, you will receive a refund.
If an item is not in its original condition, is damaged or missing parts for reasons not due to our error, we may, at our discretion, choose to offer only a partial refund.
Our return policy lasts 14 days after delivery. If 14 days have gone by since your item was delivered, unfortunately we cannot offer you a refund or exchange.
If you simply change your mind about your order after ordering and wish to cancel, this can only be done if the item has not shipped yet.
Please note, due to camera, light and your computer screen factors, item color on product images may not look 100% exactly the same as the real product. We do try in every regard to make our photos look exactly alike to the actual product where possible.
Refund & Exchanges
Please note that we do not refund if choose the wrong color/size etc (though if you change your mind, we'll do what we can to make it right).
If you have chosen the wrong size you may be eligible for an exchange. All costs associated in making the exchange, including shipping and handling will be paid by the customer.
We do not offer refunds for change of mind, or incorrect orders outside of the 14 day window.
It is the customer’s sole responsibility to ensure that they have done all the due diligence in selecting the correct item for themselves.
This goes for all items sold on Ranger Training Company. Please choose carefully.
If your item is faulty or damaged on arrival we will do our best to make it right, please contact us with your order number and a description of the issue and we will work to resolve it for you.
I don't see my refund yet?
If you've received a notification that we have refunded you, but you don't see the money yet, here's what to do:
- Please allow 3-5 business days for the funds to reach you. Once we've notified you, we will have done what we need to on our side, and the rest is up to the bank or credit card company (in some cases it may take a little longer, depending on your bank / credit card company.
- If this time has passed and you haven't received your refund, first step is to please check your bank account one more time.
- Still no good? Best to contact your credit card company to see where the refund is.
If you’ve done all of this and you still have not received your refund yet, please contact us via our contact page.
Sale items
Only regular priced items may be refunded, sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us. We do not exchange items if you chose the wrong color, style etc.
Return Shipping
To return your product, please contact us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item to us, you must use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
It can take up to 2 weeks to process an exchange or return item that has been sent back to us.
Air, Land and Sea
“It should be readily apparent to any observer, friend or foe, that this is an awesome force composed of skilled, dedicated Soldiers who can do things with their hands and weapons better than anyone.” - Gen. George R. Sullivan’s Charter to The 75th Ranger Regiment.
Day and Night
US Army Rangers have more combat experience than any other US force with a continuous presence in Iraq and Afghanistan throughout the Global War On Terror.
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We speak from a proven track record backed by decades of successful combat operations. We have the answers to what works from everything beginner to advanced.